Company Profile

Privacy policy

Ibusuki Syusuien Co., Ltd. (hereinafter referred to as "the Company") recognizes that personal information is important information that constitutes privacy, and considers that it is our social responsibility to thoroughly protect it. When handling personal information, we will comply with the laws and regulations regarding personal information, establish the following policies, and make continuous improvements to them.

1. Acquisition of personal information

We receive your personal information in the following cases.

[1] When using various accommodation and banquet services in accordance with the provisions of laws and accommodation agreements.
[2] When applying for various accommodation / banquet services or requesting materials.
[3] When answering a questionnaire.

2. Purpose of use of personal information

We will use the personal information provided by the customer only in the following cases, and will not use it for any purpose other than the purpose for which the customer provided the personal information.

[1] With the consent of the customer.
[2] Information on various services such as accommodation and banquets by e-mail, direct mail, telephone, etc.
[3] When it becomes necessary for us to contact the customer for some reason, such as confirming or confirming a reservation, answering an inquiry, or contacting a lost item when using the service.
[4] Providing materials for marketing research that does not identify individuals in public institutions.
Example) Statistical surveys by gender, age, prefecture of origin, etc. by public institutions such as cities and prefectures.
[5] Our company's marketing research that does not identify individuals.
Example) A survey of hotel usage by gender, age, prefecture of origin, etc.

3. Management and protection of personal information

Personal information will be managed strictly, and we will not disclose or provide personal information data to third parties except with the consent of the customer. In addition, we will take appropriate measures to prevent unauthorized access, loss, destruction, falsification, and leakage of personal information.

(a) Storage and disclosure / correction / deletion of personal information
When a customer requests disclosure, correction, or deletion, we will confirm that he / she is the person himself / herself based on the procedures prescribed by the Company. In addition, personal information received from customers will be saved only for the use of the service provided for which you have applied, and will be deleted after a certain period of time.

(b) Provision of personal information to a third party
Personal information received from customers will be handled with caution and will not be provided or disclosed to third parties except in the following cases.
(i) With the consent of the customer.
(ii) When requested by law.
(iii) Outsourced business related to system maintenance and management.

(c) Safety management
For the safety of personal information, we take reasonable safety measures to prevent unauthorized access, loss, destruction, falsification, leakage, etc.
(i) Conduct enlightenment activities and in-house education to comply with laws and other norms regarding the protection of personal information for all persons who handle personal information.
(ii) Appoint a manager and a person in charge for each department that handles personal information, and manage them appropriately.
(iii) Regularly audit the internal efforts regarding the protection of personal information.

4. Governing law, etc.

We will comply with applicable laws and regulations regarding personal information held by us.

5. Continuous improvement of personal information protection management system and mechanism

We will continuously and appropriately improve this basic policy, the operation of internal regulations, and the management system regarding the protection of personal information in response to changes in laws and social environment.

(a) About change of contents of "Personal information protection policy"
If there is any change in the description, we will notify you on our website.

(b) Inquiries
Inquiries The inquiries regarding our handling of personal information are as follows.
Please contact us by email, envelope, or fax.
5-27-27 Yunohama, Ibusuki-shi, Kagoshima 891-0406
Ibusuki Syusuien Co., Ltd. Reservation Information Division
TEL：0993-23-4141　FAX：0993-24-4992
E-mail : info@syusuien.co.jp